CLIENT SUCCESS PARTNER

Company: GoVilla Travel
Location: Orlando
Posted on: October 30, 2024

Job Description:

This is a remote position.Client Success & Relationship Management:

• Serve as the primary point of contact for clients managing relationships and ensuring longterm success.
• Understand clients business goals and develop strategies to meet their marketing objectives.
• Proactively monitor and report on campaign performance offering solutions to improve results and increase ROI.
• Lead regular checkins progress meetings and strategy sessions with clients to ensure alignment with their evolving needs.
• Collaborate with internal teams (creative sales operations) to deliver exceptional service and achieve client goals.
• Anticipate potential challenges troubleshoot issues and provide timely solutions to ensure a smooth client experience. Marketing Strategy & Execution:
  • Design and execute customized marketing plans across various channels including social media email content and paid advertising.
  • Develop datadriven marketing strategies to increase client visibility engagement and revenue.
  • Analyze client performance metrics identify trends and optimize campaigns to achieve better outcomes.
  • Stay up to date with the latest marketing trends and technologies to ensure cuttingedge strategies.
  • Provide creative direction for campaigns ensuring they align with the client s brand and goals.
  • Manage marketing budgets timelines and deliverables while maintaining a high level of quality. Performance Monitoring & Reporting:
    • Track measure and report on key performance indicators (KPIs) for all campaigns and projects.
    • Provide clients with regular updates on campaign progress including insights analytics and actionable recommendations.
    • Use analytics tools (Google Analytics CRM data etc.) to deliver detailed performance reports and identify growth opportunities. Client Retention & Growth:
      • Foster strong lasting client relationships that result in repeat business and referrals.
      • Identify upsell and crosssell opportunities to help clients grow and achieve further success through advanced marketing solutions.
      • Continuously improve the client experience by gathering feedback and implementing best practices. Requirements
        • Proven experience in client relationship management sales and marketing (1 years preferred).
        • Strong knowledge of digital marketing channels (SEO SEM social media content marketing etc.) and traditional advertising.
        • Excellent communication and interpersonal skills with a passion for delivering results and delighting clients.
        • Ability to manage multiple clients and projects simultaneously while maintaining attention to detail.
        • Experience with CRM software (Zoho Salesforce) and marketing platforms (Google Ads Facebook Ads etc.).
        • Datadriven mindset with the ability to translate performance metrics into actionable insights.
        • Creative problemsolving skills with a proactive approach to identifying client needs and delivering solutions. Benefits
        • Competitive pay with performancebased bonuses.
        • Flexible work schedule with remote working options.
        • Professional development opportunities in marketing and client success management.
        • Collaborative and supportive team environment.
        • Access to cuttingedge marketing tools and technologies.

Keywords: GoVilla Travel, Titusville , CLIENT SUCCESS PARTNER, Other , Orlando, Florida